Ontario College Diploma in Office Administration - Health Services (B228)

Office administrators in the health services field are vital members of the healthcare team, often the first person to interact with clients in a physician?s office. Graduates are able to work within and manage any health services office with the required comprehensive knowledge and specialized skills. Accuracy and confidentiality are paramount and students should have excellent critical thinking skills, be organized and know how to prioritize. Students must have solid interpersonal skills and work effectively in a multicultural environment. Good communication skills, both written and oral, and excellent keyboarding skills, are assets. Training includes client care, appointment scheduling, manual and electronic charting, transcription of a wide range of medical data and reports and communication techniques. Strict emphasis is placed on confidentiality following PHIPA (Personal Health Information Protection Act) guidelines. Graduates have an understanding of healthcare billing through MOHLTC (Ministry of Health and Long-Term Care-OHIP), along with third-party and private billing with a hands-on approach in an electronic healthcare software setting. Work Placement in the final semester in a variety of private and government-funded medical clinics, general and specialized healthcare offices, hospitals or alternative healthcare facilities. A major capstone project may be substituted if appropriate placements are not available. Advanced computer software including EMR (electronic medical records) training. Opportunities in the healthcare field are diverse and include physicians? offices, hospitals, laboratories, medical clinics, nursing homes, health insurance offices, public health offices, and alternative health therapy offices.

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